Registering a Complaint Against the BON

BON staff and members of the BON are committed to following the laws and rules governing the agency. Any complaint made against the BON will be thoroughly reviewed to determine the appropriate action, as outlined below. This complaint policy does not replace applicable state laws and rules for licensure and enforcement, including the process required to appeal a decision issued in a specific licensure or enforcement case.

How to Register a Complaint

A complaint regarding the BON must be made in writing and include the complainant’s full name and contact information and explain the issue of concern. This will ensure that the BON has enough information to properly review the issue(s).  The written complaint should be submitted by mail, fax or e-mail to:

Patricia Vianes-Cabrera, Executive Assistant
Texas of Nursing
333 Guadalupe, Suite 3-460
Austin, TX 78701
Fax: 512-305-8101
E-mail: Patricia.Vianes-Cabrera@bon.texas.gov

Complaint Review Process

Once the complaint has been received, the complainant will be notified.  Information regarding resolution of the complaint will be provided to the complainant no later than 45 days after receipt of the complaint.  If additional time is required, the complainant will be notified.

Upon receipt, the complaint will be forwarded for review to the agency’s General Counsel’s office and to other agency staff and management, as determined by the General Counsel’s office and the BON’s Executive Director.  The investigation of the complaint may include, but is not limited to:  a review of the BON files, interviews of relevant staff members, interview(s) of the complainant, and review of any other related information, such as recordings of proceedings or other relevant documents.  After the investigation has been completed, the General Counsel’s office will provide a written summary of the resolution of the complaint to the complainant.

State Auditor’s Office – Complaints Related to Fraud, Waste, or Abuse

The State Auditor’s Office (SAO) investigates allegations of fraud, waste, or abuse relating to state funds associated with state agencies and institutions of higher education. Persons who wish to report these issues may choose to remain anonymous.

A complaint regarding these issues may be submitted via one of the following methods:

E-Prescribing Waiver Form Available Neighbor Scam Alert DEA Phone Scam Address Changes to be submitted through Nurse Portal COVID-19 Information Beware of Scam Tactics Utilized During the COVID-19 Outbreak Telephone Scam Alert Notice of Proposed NLC Rulemaking Notice to Licensees Who Bill for Services: Texas Department of Insurance has Adopted Emergency Rules related to Balance Billing Opioid prescribing CE opportunity for APRNs Prescription Drug Monitoring Program Updates Implementation of Required Prescription Monitoring Program Checks Delayed Until March Board Meetings Calendar of Events Board of Nursing Complaint Process: Investigation to Resolution